Terms of Service

These Terms of Service ("Terms") govern your use of enchantedgearrentals.com, our rental services, and our SMS and WhatsApp messaging program (the "Program"). By booking a rental or opting into the Program, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the service.

1. Who We Are

"Enchanted Gear Rentals" refers to Enchanted Gear Rentals LLC, a family-owned baby gear rental company based in Orlando, Florida. We are not affiliated with, endorsed by, or connected to The Walt Disney Company or its subsidiaries.

2. Bookings, Rentals & Deposits

• Booking window — reservations open once your payment authorization succeeds. Delivery windows are confirmed by email and, if opted in, by SMS.
• Deposit hold — Stripe places a temporary hold at booking. Your card is charged in full at the time you accept the quote.
• Delivery & pickup — we deliver to the front desk / bell services of your Walt Disney World area hotel or vacation rental. You are responsible for ensuring the hotel accepts deliveries on your behalf.
• Care of gear — you agree to use the equipment as intended, follow all manufacturer safety guidance, and return it in the condition you received it, minus reasonable wear.
• Damage & loss — you authorize us to charge the card on file for damage beyond normal wear, missing accessories, or replacement of unreturned gear. You will be sent a photo-documented invoice before any charge.

3. Cancellations, Changes & Refunds

• Peace of Mind — if you added Peace of Mind coverage at checkout (20% of your rental subtotal), you may cancel any time before delivery for a full refund of your rental fees. The Peace of Mind fee itself and credit-card processing fees are non-refundable.
• Standard cancellations — bookings cancelled more than 7 days before delivery are refunded in full. Cancellations 3–7 days before delivery receive a 50% refund. Cancellations less than 72 hours before delivery are non-refundable.
• Date changes — requests to shift dates are subject to inventory availability and admin approval. Approved changes that lower the total will be auto-refunded to the original card within 5 business days.
• No-shows — if delivery cannot be completed because of an incorrect address or lack of hotel authorization, the reservation is treated as a same-day cancellation.

4. Prices & Taxes

Prices are shown in U.S. dollars and include all applicable Florida sales tax at the rate in force on the day of booking. Enchanted Gear Rentals remits sales tax on your behalf; tax appears as a separate line item on your receipt.

5. SMS & WhatsApp Messaging Program

If you do not opt into SMS — we may attempt to contact you by email instead. SMS is our preferred communication method because it allows the fastest and easiest delivery and pickup coordination. Regardless of your communication choice, you remain responsible for being present in your resort lobby for the entire selected delivery and pickup window. If we are unable to reach you and you are not present when our driver arrives, a waiting or rescheduling fee may apply, or your reservation may be cancelled without refund in accordance with these Terms.

Driver communication privacy — all texts and emails between you and our delivery team are relayed through Enchanted Gear Rentals' business messaging number and business email address. Our drivers never see, and are never given access to, your personal phone number or email address.

• Program purpose — booking confirmations, delivery windows, driver ETAs, driver arrival alerts, tracking links, pickup reminders, change-request updates, refund confirmations, damage-inspection notes, and post-trip review requests.
• Message frequency — variable; typically 3–8 messages per rental depending on your itinerary.
• Cost — messages are sent free of charge from Enchanted Gear Rentals, but message and data rates may apply from your wireless carrier.
• Supported carriers — AT&T, T-Mobile, Verizon Wireless, Sprint, Boost Mobile, Cricket Wireless, U.S. Cellular, MetroPCS, and most other U.S. carriers. Carriers are not liable for delayed or undelivered messages.
• Opt-out — reply STOP to any message to unsubscribe from all future texts. You will receive one confirmation message and no further texts.
• Help — reply HELP for support information, or contact us at info@enchantedgearrentals.com or +1 (321) 399-2229.
• Data privacy — no mobile information will be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for full details.

You represent that you are the account holder of the mobile number you provide (or have authorization from that account holder) and that you are at least 13 years old. If your mobile number changes, notify us so we can keep your consent record accurate.

6. Acceptable Use

You agree not to:

• Use our service for any unlawful, harassing, or fraudulent purpose.
• Attempt to reverse-engineer, scrape, or interfere with the website or its APIs.
• Impersonate another customer or booking agent.
• Send abusive replies to our SMS or WhatsApp threads. We reserve the right to cancel any reservation associated with abusive behavior.

7. Intellectual Property

All content on this website — including logos, illustrations, product photography, copy, and the "Field Journal" articles — is the property of Enchanted Gear Rentals or its licensors and is protected by U.S. copyright and trademark law. You may not copy or redistribute it without written permission.

8. Warranties & Disclaimers

Rental equipment is provided "as is." We inspect and sanitize every item between rentals and follow manufacturer safety recommendations, but we do not warrant that the equipment will be free of every latent defect or that it will meet every family's specific need. You are the responsible adult supervising the child while the equipment is in use.

9. Limitation of Liability

To the maximum extent permitted by law, Enchanted Gear Rentals' total liability for any claim arising from a rental or from these Terms is limited to the amount you paid for the rental in question. We are not liable for indirect, incidental, consequential, or punitive damages, including lost profits or missed vacation activities.

10. Indemnification

You agree to indemnify and hold Enchanted Gear Rentals harmless from claims arising from your misuse of the equipment, your breach of these Terms, or your violation of applicable law.

11. Governing Law & Disputes

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws principles. Any dispute will be resolved in the state or federal courts of Orange County, Florida. You and Enchanted Gear Rentals waive any right to a jury trial.

12. Changes to these Terms

We may update these Terms from time to time. Material changes will be posted here with a new "Last updated" date. Continued use of our services after the update means you accept the revised Terms.

13. Contact

Enchanted Gear Rentals LLC
Orlando, Florida, United States
Email: info@enchantedgearrentals.com
Phone/SMS: +1 (321) 399-2229