Privacy Policy

Enchanted Gear Rentals LLC ("Enchanted Gear Rentals," "we," "us," "our") operates enchantedgearrentals.com and provides baby gear rentals to families visiting the Walt Disney World area. This Privacy Policy explains what personal information we collect, why we collect it, how we protect it, and the choices you have about your information. By using our website or booking a rental, you agree to the practices described below.

1. Information We Collect

Information you provide

• Contact details — first and last name, email address, mobile phone number.
• Booking details — hotel or resort name, room number (if known), delivery/pickup dates and time slots, gear selections, ages of children, special notes.
• Payment details — billing name, billing address, and card details, all of which are entered directly into our payment processor (Stripe) and never stored on our servers. We only retain the last four digits of the card and the Stripe customer/payment method identifiers required to service refunds and off-session charges you have pre-authorized.
• Support content — messages you send us via email, SMS, WhatsApp, phone, or the website contact forms.
• Damage / return photos — images we (or you) upload during return inspection.

Information collected automatically

• Device & usage data — IP address, browser type, referring URL, pages viewed, and timestamps.
• Cookies — small text files used to keep you signed in, remember your cart, and measure aggregate site performance. You can disable non-essential cookies in your browser settings.

2. How We Use Your Information

• To accept and fulfill your rental booking — including delivery, pickup, and driver coordination.
• To send transactional confirmations, delivery reminders, change-request updates, review requests, and receipts by email and, if you have opted in, by SMS or WhatsApp.
• To process payments, refunds, incidental charges (e.g. damage or extended-rental fees you have pre-authorized), and to prevent fraud.
• To provide customer support and respond to your questions.
• To improve our website, catalog, and delivery operations through aggregated analytics.
• To comply with legal obligations, enforce our Terms, and defend our rights.

3. SMS & WhatsApp Messaging Program

Enchanted Gear Rentals operates an application-to-person (A2P) SMS and WhatsApp messaging program delivered through Twilio, Inc. The program is strictly transactional and customer-service oriented.

How you opt in

• By checking the optional "SMS Updates" box on our checkout page and providing your mobile number. The box is unchecked by default and is not required to complete your booking — we record the date, time, and source of your consent.
• By explicitly asking a team member via phone, email, or in-person to text you about your reservation.
• By replying "START" or "YES" to a previous message from us.

If you do not opt in

If you choose not to receive SMS updates, we will not text you. We may attempt to contact you by email instead for delivery and pickup coordination. You remain responsible for being present in your resort lobby for the entire selected delivery and pickup window as described in our Terms of Service.

Driver communication privacy

Delivery drivers communicate with you exclusively through Enchanted Gear Rentals' secure messaging system. Texts are sent from our business messaging number and emails from our business email address. Drivers are never shown, and cannot access, your personal phone number or email address — only authorized administrators can view that information.

What we may text you

• Booking confirmations and receipts.
• Delivery windows, driver "on the way" alerts, and pickup reminders.
• Change-request approvals, refund confirmations, and payment retries.
• Return-inspection results and post-trip review requests.
• Occasional service updates about your active reservation.

Message frequency varies by booking activity — typically 3 to 8 messages per rental. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing any goods or services from us.

How to opt out or get help

• Reply STOP to any message to unsubscribe from all future SMS. You will receive a single confirmation message and no further texts.
• Reply HELP for support information, or contact us at info@enchantedgearrentals.com or +1 (321) 399-2229.
• Supported carriers include AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, Cricket, U.S. Cellular, MetroPCS, and most other U.S. carriers. Carriers are not liable for delayed or undelivered messages.

4. How We Share Your Information

We do not sell your personal information. We share it only with vendors and only to the extent necessary to run our business:

• Stripe, Inc. — payment processing, saved cards, and payouts.
• Twilio, Inc. — SMS and WhatsApp delivery. Opt-in data and consent records stay with Twilio for compliance purposes and are not shared for marketing.
• Resend — transactional email delivery.
• Google Maps — address validation and delivery-zone geocoding.
• Emergent Object Storage — durable image storage for damage photos and product imagery.
• Legal & safety — if compelled by valid subpoena, court order, or to protect the rights, safety, or property of Enchanted Gear Rentals, our customers, or the public.

Each of these vendors is bound by its own privacy and data-protection commitments.

5. Data Retention

We retain booking, payment, and communication records for as long as needed to service your rental and meet tax, accounting, and legal obligations — typically seven (7) years for financial records. Marketing and SMS opt-in preferences are retained until you opt out. You may request earlier deletion of non-financial records by writing to us.

6. Your Choices & Rights

• Access & correction — email us to see or correct the personal data we hold about you.
• Deletion — email us to request deletion of non-essential personal data.
• Email opt-out — click "unsubscribe" at the bottom of any marketing email, or email us. Transactional emails (booking confirmations, receipts) continue as long as you have an active rental.
• SMS/WhatsApp opt-out — reply STOP as described in Section 3.
• California, Colorado, Virginia, Connecticut, Utah & other state residents — you may have additional rights, including the right to know, delete, correct, and appeal denials. Contact us to exercise those rights and we will respond within the timelines your state law requires.

7. Children's Privacy

Our services are marketed to parents and guardians renting gear for children in their care. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided us personal information, contact us immediately and we will delete it.

8. Security

We use TLS in transit, encryption at rest for stored files, and vendor-managed vaults (Stripe, Twilio, Resend) for the most sensitive credentials. No system is perfectly secure, but we work continuously to keep your data safe.

9. Changes to this Policy

We may update this Privacy Policy from time to time. Material changes will be posted here with a new "Last updated" date. Continued use of our services after the update means you accept the revised policy.

10. Contact Us

Enchanted Gear Rentals LLC
Orlando, Florida, United States
Email: info@enchantedgearrentals.com
Phone/SMS: +1 (321) 399-2229